Responsible Gaming Guidelines
999bd believes entertainment is enjoyable only when it stays within control. Learn here how to set safe limits, recognise warning signs, and seek support when needed.
Gaming is entertainment, not a business
Online casino and sports betting should be an entertaining experience — not a source of income. Protecting every user is our priority at 999bd. We want you to play for enjoyment, not under pressure.
Responsible gambling means setting a fixed budget, keeping to time limits, and accepting both wins and losses as normal. Repeatedly placing bets to recover losses can make the situation worse.
Our Terms and Conditions page explains in detail that any bonus or promotion is subject to specific conditions and does not guarantee any income. It is important to read those conditions carefully before playing.
Our About Us page explains how 999bd operates as a safe and transparent platform. We are always mindful of protecting user data and ensuring fair play.
Tools for setting your own limits
999bd provides tools to help you stay in control of your gaming. Use them to keep your playing habits healthy.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately.
Time Limit
Set how long you play in one session. When the time limit is reached, the platform will remind you to take a break.
Temporary Break
If you want to keep your account closed for a few days, use the temporary break feature — from 24 hours up to 30 days.
Self-Exclusion
Apply for self-exclusion to remove yourself permanently or for an extended period. Your account will not be restored while it is active.
Gaming History
Review your bets, wins, and losses at any time. It is a useful tool for understanding your own patterns.
Live Support
Contact our support team via 24/7 live chat to activate any tool or adjust a limit.
Recognise warning signs
If any of the behaviours below appear in yourself or someone you know, it may be a sign of a problem. Seeking help in time is the wisest course of action.
Repeatedly betting to recover lost money and being unable to stop.
Spending money needed for daily essentials — rent, food, children's education — on betting.
Hiding your gambling habit from family or friends, or lying about it.
Spending long hours playing online while skipping sleep, work, or family time.
Feeling restless, angry, or depressed when unable to play.
Borrowing money, taking on debt, or selling valuables to gamble.
Gradually increasing the amount you bet — a tendency to wager more to get the same level of excitement as before.
Four rules for safe gaming
Following these four simple rules will keep your experience at 999bd in check and enjoyable.
Set your budget in advance
Decide in advance how much money you will spend in each session and do not exceed that limit.
Respect time limits
Decide how long you will play each day. Take scheduled breaks and turn your attention to other activities.
Accept losses
Losing is part of the game. Placing more bets in an attempt to recover lost money makes the situation worse.
Keep balance
Always give priority to family, work, health, and social life. Gaming is just one part of entertainment.
Where to find support
If you are experiencing a problem, do not try to face it alone — seek help from the right place. The 999bd support team and professional advisors are here for you.
999bd Support Team
Our 24/7 live chat and email support is available in both Bengali and English. Contact us now to activate self-exclusion or set any limit.
Family and Trusted Ones
Open up about your problem with family or close friends. Support from the people closest to you can go a long way in reducing stress and making the right decisions.
Professional Advice
Speak with a mental health specialist or counsellor about gambling addiction. Government hospitals and private mental health centres provide support in this area.
Contact 999bd
For answers to more general questions about responsible gaming, visit our FAQ page.
Important Reminder
999bd is for individuals aged 21 and above only. Minors are not permitted to open an account.
If you believe someone you know is playing while underage, please notify our support team immediately.
Gaming is entertainment — it is never a solution to financial problems. If you are in a difficult situation, take a break from playing.
Questions and answers about responsible gaming
Here are answers to some frequently asked questions about responsible gambling.