999bd's Privacy Policy

This privacy policy ("Policy") has been prepared on behalf of the 999bd platform ("999bd", "we", "our"). 999bd is an online entertainment platform that provides casino games, sports betting, and related services for Bangladeshi users.

In this policy, "user" or "you" refers to any person who uses 999bd's website, mobile application, or related digital services. "Personal information" refers to any information that can directly or indirectly identify a specific individual.

By registering or starting to use our platform, you are considered to have read and agreed to all terms of this privacy policy. This policy is an integral part of our Terms and Conditions.

2.1 Registration Information

When opening an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (21+ confirmation)
• Mobile number
• Email address (optional)
• Username and password created by the user

2.2 Identity Verification Information (KYC)

When a specific transaction limit is exceeded or account verification is required, we may request:

• National ID (NID) or passport photo
• Driving licence or similar government-issued document
• bKash, Nagad, or Rocket account number (for transaction verification)

2.3 Financial and Transaction Information

During deposits and withdrawals, we collect relevant payment method details — such as mobile banking numbers or bank account details. 999bd never stores card numbers or bank PINs.

2.4 Technical Information

Information automatically collected during platform use includes: IP address, browser type and version, device operating system, session duration, and a list of pages visited on the site.

999bd collects user information in the following ways:

• Directly provided: Information you give yourself during registration, login, deposit, withdrawal, or when contacting support.
• Automatic collection: Through cookies, log files, and similar technologies during your activity on the platform.
• From third parties: Through payment processors or identity verification services, where your prior consent has been obtained.

We never ask for personal passwords or bank PINs via direct messages or phone calls. Any such request may be fraudulent.

Collected information is used only for the following purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Fraud detection and ensuring account security
• Providing support services and resolving complaints
• Technical improvement and testing of the platform
• Compliance with applicable laws and regulations

We do not sell your information to third-party advertisers. Informational messages about our own services may be sent when necessary, from which you can opt out at any time.

999bd may share information with third parties only in the following limited circumstances:

5.1 Payment Partners

Information required for mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as bank transfers, is shared solely for the purpose of processing that specific transaction.

5.2 Game and Technology Providers

Game studios and software providers integrated into our platform may receive the minimum information necessary to operate the games. They are required to meet privacy standards equivalent to those of 999bd.

5.3 Legal Obligations

Information may be disclosed to authorities when required to comply with applicable Bangladeshi law or court orders. In such cases, we will provide only the information legally required.

We use cookies to improve the platform experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These are necessary for keeping login sessions active, remembering language preferences, and running basic security features. Disabling them may cause the platform to not function properly.

6.2 Analytics Cookies

Used to understand which pages are visited most, and where technical issues are occurring. These cookies do not directly identify the user.

6.3 Cookie Controls

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some services.

At 999bd, we take industry-standard measures to protect your information:

• SSL (Secure Socket Layer) encryption is used for all data transfers.
• Passwords are never stored directly — they are kept only through strong hash functions.
• Regular security audits and updates are performed on servers.
• Only authorised staff can access user data within their defined roles.
• Financial data storage is done in accordance with payment industry security standards.

The data retention period depends on how long the account remains active and the relevant legal obligations. Even after an account is closed, necessary financial and identity information may be retained for a legally specified period.

All services on 999bd are strictly for those aged 21 and above. We do not knowingly collect or store personal information from minors.

Age is verified at the time of registration. If evidence later comes to our attention that a user is a minor, that account will be closed immediately and all associated data will be deleted.

For more details on responsible gaming, please read our Responsible Gaming page.

You have the following rights over your personal information:

9.1 Right to Know

You may request at any time to know what information 999bd holds about you. We aim to respond within 15 business days.

9.2 Right to Correction

If any information stored in your account is incorrect, you can submit a correction request through support.

9.3 Right to Deletion

A request to delete data can be submitted along with a request to close the account. However, some information may need to be retained for a specific period due to legal obligations.

9.4 Right to Object to Processing

If you do not wish to receive marketing messages, or if you object to the processing of specific information, please let our support team know.

999bd reserves the right to change or update this privacy policy as needed. If any significant changes are made, a notice will be posted on the platform and the new date will be noted at the top of the page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. It is therefore recommended that you check this page regularly.

If you have any questions about this policy, please read our FAQ or contact the support team directly.

For any questions, comments, or complaints regarding this privacy policy, please contact the 999bd support team through the following:

• Live Chat: 24/7 live chat available on the platform — in Bengali and English
• Email: [email protected]

We generally aim to reply to emails within 24 hours. For urgent matters, live chat is the fastest way to get in touch.